Warranty Registration
Thank you for choosing NEX Eminent
This site is designed exclusively for use by domestic end-consumers, making it incredibly convenient to activate your warranty with just a simple, one-minute process.
Are you a professional customer of NEX Eminent?
Take advantage of the benefits by registering in your Professional Private Area or explore Cosentino’s programs for professionals if you haven’t created an account yet. It’s a seamless and rewarding experience!
Data required to activate your warranty
In order to register the warranty, all fields marked with an * are required
Buyer’s Details & Installation Address
Worktop Details
Please make sure that all relevant information regarding your product (colour, finish, dimensions, etc) and the seller (Name, Company Registration Number, etc) are included on the invoice.
Warranty Terms & Conditions
- To activate your warranty, the user must provide a proof of purchase. Warranty is valid after online registration within 3 months of purchase. NEX Stone offers 5-years warranty on its products since 1st August 2023. Please read the terms of warranty for further details.
- Since NEX Stone does not actually make worktops, but supplies the material for the boards, in the event of the conditions being fulfilled for application of the warranty offered by NEX Stone, all the material required will be provided to replace the worktop; however, the cost of manufacturing and installing the product will not be covered by NEX Stone.
- The warranty does not cover defects deriving from manufacturing or installing the product, as such operations are not performed by NEX Stone.
- To successfully approve this form:
- All fields must be completed clearly, and the information supplied must be accurate.
- The form must be completed and submitted within 6 months from product purchase.
- Keep your proof of purchase and read carefully the warranty leaflet, the terms and conditions.
The 5-year Limited Warranty will not be transferable and will be applied only to the slabs used in the manufacture of the product purchased, such as ventilated facades or products for domestic or residential use, such as kitchen tops and backsplashes, washbasins, vanities and tables. This warranty will not be valid if the full payment of the product purchased has not been made. The processing laboratory and the fitter are responsible for inspecting the Nex Eminent slabs before making and installing the products manufactured with the slabs. No other explicit or implicit warranty, including merchantability or suitability for a particular purpose, is issued. With the exception of the terms established in this document, Nex Eminent declines all contractual or extra-contractual liability for any loss or direct, incidental or consequential damage resulting from the use of or inability to use the product purchased made with Nex Eminent slabs. No one except Nex Eminent shall have the right or authorisation to make any promises, representations or warranties of any kind in relation to its products.
The warranty is governed by the law of Malaysia.