Warranty NEX Eminent Standard
NEX Eminent Warranty limited to 5 years.
Nex Eminent guarantees the original user for size 800x2600x15mm, 1600x3200x12mm & 1580x3200x15mm in (Matt, Structured & Polished) finished used for the manufacture of the product purchased, such as ventilated facades or product for domestic use, such as kitchen tops and backsplashes, washbasins, vanities and tables are free from hidden manufacturing faults under normal conditions of use and services. The warranty only covers the manufacturing fault of the top materials exclude faults due to handling, fabrication and installation. Specifically, it covers the following issues: popping of surface, discoloration, surface peeling, pinholes more than 1mm, warping more than 2mm, and colour variation within the same area.
Nex Eminent declares that its top quality for size 800x2600x15mm, 1600x3200x12mm & 1580x3200x15mm comply with the technical specifications and requirements and the characteristic below do not change over time, remaining compliant with the requirements of the above standard: Water Absorption, Breakage Load, Resistance to thermal shock, Resistance to frost and Chemical Product.
This warranty is limited only to top quality products and not to seconds or thirds or to lots purchased on special offer or at special discounts, as highlighted in the order confirmation.
Exclusions from the 5-year Limited Warranty for slabs used to manufacture the product purchased (kitchen tops and backsplashes; washbasins and vanities; tables) for domestic or residential use:
- Damage caused by abuse or misuse of the products purchased, including but not limited to damage caused by improper use or accidents, following exposure of the product to abnormal physical conditions (such as strong impacts), aggressive chemicals, staining substances (such as ink and marker pens), corrosion, structural movements or natural disasters. Remember that contact with hydrofluoric acid results in immediate and irreversible damage.
- Any type of damage caused directly or indirectly by actions, operations or jobs carried out by third parties. By way of non-limiting example: problems caused by incorrect processing of the product, improper installation methods or handling of the original product, cracks in the surface of the product purchased after its installation, etc.
- Products that have been moved from their original place of installation.
- The reactions and appearance of joints or seams, adhesives, sealants and all other accessories.
- Damage caused by appliances installed, used or subject to poor maintenance.
- Imperfections caused by natural wear and tear due to everyday use, such as stains, scratches, water marks and burns.
- When choosing a colour or finish, it should be borne in mind that the samples only give a general indication of the design, pattern, aesthetics, colour and finish. There is no guarantee that the samples are an exact replica of the Nex Eminent slab. They may differ slightly from the product actually installed.
- Opinions based on the customer’s personal preferences, leading them to change their mind about the colour or general appearance, or other aesthetic opinions following manufacture or installation of the product.
- Use of 800x2600x15mm, 1600x3200x12mm & 1580x3200x15mm slabs for commercial applications including, but not limited to, installation in shops, offices and other commercial establishments.
- Products purchased in which the surface finish applied in the factory has been altered in some way.
- Faults already visible at the time of processing or installation of products manufactured with 800x2600x15mm, 1600x3200x12mm & 1580x3200x15mm.
- Transport, processing, assembly and/or disassembly costs for the repair or re-installation of the product purchased.
- Additional repairs or modifications required for the new installation (plumbing, electricity, renovation work, etc.).
- Repairs carried out without prior verification by Nex Eminent.
- Stains caused by direct contact with aggressive chemical solutions or scratches caused by the use of rough or steel wire sponges to clean the product purchased, or resulting from any other improper use of abrasive products in violation of the Precautions for Use and the cleaning and maintenance instructions indicated in the Nex Eminent Technical Manual.
- Anything not expressly mentioned in this warranty.
Precautions for use in the home and residential sphere
In order to prevent scratches, chipping and damage caused by the use of aggressive household cleaning products, do not use rough or steel wire sponges, or caustic soda, abrasive detergents or products with a particularly high or low pH. We recommend the use of cloths, napkins or pan stands when setting down glass, pots and pans or other kitchen utensils. It is also necessary to avoid cutting food directly on the surface, and moving pans, kitchen utensils or appliances across it without protecting the surface. We also recommend avoiding prolonged stagnation of aggressive or coloured substances on the surface, especially if it has a gloss finish, as these could cause aesthetic variations to the surface.
With the activation of the warranty and to avoid its invalidation, the user undertakes to observe, in the use and maintenance of the product purchased, the Precautions for use and the instructions for cleaning and maintenance supplied in the Technical Manual.
If the user discovers a fault in the product purchased that can be traced back to the manufacture of the slab, he must inform the person from whom he purchased the product, who will carry out an inspection to verify the existence of the damage: if there is a possibility that the fault is attributable to the production of the slab, it is necessary to contact the distributor. The user must give the technicians appointed by Nex Eminent the opportunity and sufficient time to inspect the product purchased, providing them with multimedia material (photos and videos) that documents the fault, and to make an assessment and reply to the complaint. All decisions regarding the existence of manufacturing faults affecting the slabs used in the manufacture of the product purchased shall be made by Nex Eminent and shall be final and binding for all parties.
If it is established that size 800x2600x15mm, 1600x3200x12mm & 1580x3200x15mm, used both for the manufacture of products for domestic use, such as kitchen tops and backsplashes, washbasins, vanities and tables and installed professionally in the owner’s home, is affected by hidden faults, the Seller’s warranty shall be limited to the supply of a slab with the same or superior characteristics and, where this is not possible, to the refund of the price paid plus the cost of transport. In any case, the Seller’s warranty for all direct and indirect damage caused by the faulty product shall be limited to a sum not exceedingly the sale price applied by the Seller in relation to the faulty part of the supply only.
The replacement of the defective slabs, or payment of compensation (in cases where it is considered impossible or excessively difficult or costly to replace the slabs) where the hidden faults are attributable to the manufacturer, shall be exercised at the sole discretion of Nex Eminent. If it is considered impossible or too expensive to replace the sheet affected by manufacturing faults, the refund to the end user shall be determined as follows: within the 2nd year of purchase, 100% of the price charged to the distributor for the slab affected by the fault shall be refunded; within the 3rd year, 75% shall be refunded; within the 4th year, 50% shall be refunded; after the 5th year and until the expiry of the warranty, 25% of the price charged to the distributor shall be refunded.